Customer Excellence Specialist (m/f/d) at Unifeeder A/S 

Hamburg, Germany

Are you passionate about customer service and eager to contribute to transforming our operational cooperation with customers? Do you thrive on building solutions that will be acceptable by both customers and internal stakeholders like operations or capacity management? 

Unifeeder A/S is seeking a driven and proactive team member for our Hamburg office, and we are looking for candidates who are proficient in one of the Scandinavian languages (Norwegian, Swedish, or Danish) and English.

Working in our Customer Excellence team at Unifeeder

You will join a young, independent, and multi-cultural Customer Excellence team of 4-5 members in Hamburg. With our strong team spirit, open culture, and commitment to customer centricity, we value collaboration and are looking for a team player who is passionate about delivering outstanding service and at the same time a problem solver who can think outside the box.

As a Customer Excellence Specialist, you will join a team of experts dedicated to gaining deep insights into customer requirements and enhancing their loyalty to Unifeeder.

You will drive the reinvention of how Customer Service is positioned within Unifeeder departments and interacts with Capacity Management, Sales, Operations, etc.

This position is based in Hamburg, Germany, and we are seeking candidates who are already residing in or are willing to relocate to Hamburg.

You will report to the Manager of Customer Excellence and collaborate across our different teams and functions in Unifeeder.

Who are we? 

Unifeeder is a dynamic logistics company delivering efficient transport solutions and sustainable supply chains to our customers daily. Operating across Europe and the Americas with more than 70 vessels, we facilitate the movement of over 3 million containers annually. As a key player in global and regional supply chains, we are committed to reducing emissions and fulfilling our environmental responsibilities. Unifeeder is part of DP World, a leading enabler of global trade. Learn more at www.unifeeder.com and www.dpworld.com.

Our employee benefits:

• Open and trusting work environment
• International career and professional development opportunities
• A flexible working structure with the option for 2 fixed or flexible home office days per week
• Paid vacation
• Personal health insurance
• Communication and IT package (company-provided laptop)
• Complimentary fresh fruits, coffee, tea, etc.
• Access to sport programs and discounts on memberships to select gym clubs and wellness facilities

Key responsibilities

• Interact with customers through various channels
• Understand customer needs and provide appropriate solutions
• Handle customer inquiries, resolve issues, and address complaints in a timely and professional manner
• Build and maintain positive relationships with customers
• Track customer interactions and transactions, recording details of inquiries, complaints, and comments
• Provide feedback on the efficiency of the customer service process
• Identify and communicate potential improvements in the customer experience
• Work closely with other departments to ensure a consistent and high level of customer service
• Assist with new product roll-outs and initiatives related to customer service
  
  

Who are you?

You have experience with customer service, customer excellence, or a similar field for a minimum of 2-3 years. Experience with the container shipping business is a plus.

Additionally, we expect you to have:

• Proficiency in English and one of the mentioned Scandinavian languages at a negotiation level (both verbal and written)
• Strong knowledge of MS Office packages (Excel, PowerPoint, etc.)

You also bring:

• A positive mindset and proactive approach with a flexible sense of urgency to problem-solving
• Excellent communication and interpersonal skills
• Self-driven, independent, yet a team player
• Ability to work under time pressure and think outside the box
• Adaptability to changes in a fast-paced work environment

Please apply as soon as possible!

There is no fixed application deadline – we will review applications continuously and close the position once we find the right candidate.

For more information about the role, please contact: Ioana Rusu – Customer Excellence Manager, Customer Service Excellence at +49 40 8080 031 728.

For questions about the recruitment process, please contact Rainier Jazmin – Senior Talent Acquisition Partner at +45 3136 7655.