Key Account Manager (Europe) at DP World's Shipping Solutions (formerly Unifeeder A/S) - Germany (m/f/d)

Hamburg (Germany)

Are you an experienced commercial professional with deep expertise in container shipping and a passion for building trusted customer relationships? Do you thrive in a dynamic, international environment where you manage strategic accounts and drive long-term value? Then we’d like to hear from you.

Shipping Solutions is looking for an experienced Key Account Manager to manage and grow major liner customer relationships in Europe. The role focuses on deep customer engagement, commercial development, and ensuring exceptional service delivery through our feeder network.

Working as Key Account Manager, Feeder Network, at Shipping Solutions

As Key Account Manager, you will take responsibility for managing some of Shipping Solution’s most important customers. These customers represent a significant share of Shipping Solution’s business, requiring strong commercial acumen, customer centricity, stakeholder management, and solution-oriented thinking.

You will act as the customer’s trusted advisor, negotiate service contracts, find network solutions, identify growth opportunities, and ensure customer satisfaction while maintaining profitability. Collaboration with Operations, Customer Excellence, Finance, and your commercial colleagues is essential to ensure smooth coordination and best-in-class service for your customers.

This position is based in our Hamburg office. International travel is to be expected.

You will report to Søren Castbak – Chief Commercial Officer.

Who are we? 

DP World’s Marine Services business, Shipping Solutions EAM (formerly Unifeeder A/S) provides feedering services that connect major hubs with regional and emerging markets across Europe and the Americas. Operating a dense, high-frequency network, Shipping Solutions EAM plays a critical role in enhancing supply chain resilience, reliability, and schedule integrity for customers.

The business combines operational scale with disciplined network design, chartering and capacity management, underpinned by a strong safety culture. Through continued investment in network resilience, fuel strategy and customer partnerships, Shipping Solutions EAM supports efficient trade flows while advancing practical pathways to decarbonization across regional maritime networks.

Learn more at www.unifeeder.com and www.dpworld.com

Our employee benefits:

• Open and trusting work environment
• International career and professional development opportunities
• Remote work options
• Paid vacation
• Pension plan
• Personal health insurance
• Communication and IT package

Key responsibilities 

• Manage key accounts across the feeder network – build and nurture long-term relationships with major container shipping companies in Europe
• Drive business development by identifying and pursuing opportunities to grow your customer pipeline and portfolio
• Negotiate and manage contracts based on win-win principles, ensuring customer satisfaction and retention
• Monitor and manage performance through KPIs, forecasts, and business reviews; share insights and improvement initiatives with customers and internal stakeholders
• Collaborate across teams – Operations, Finance, Pricing, and Commercial Management – to ensure service excellence and seamless coordination
• Contribute to strategic development and continuous improvement, delivering customer insights that strengthen Unifeeder’s market position and customer experience

Who are you?

You hold a Bachelor’s Degree in Maritime Studies, Business Administration or related field, and are an experienced and confident commercial professional with solid background in the container shipping industry.

You bring a strategic mindset combined with operational understanding of vessel networks, cargo flows, vessel scheduling, and market dynamics.

Furthermore, we expect you to bring:

• 10+ years’ experience in container shipping, feeder operations, or liner trade management
• Sound knowledge of feeder services and transshipment logistics
• Excellent negotiation, communication, and stakeholder management skills
• Fluency in English and preferably German (spoken and written)
• Proficiency in MS Office and CRM systems (e.g. Microsoft Dynamics)
• A collaborative mindset mixed with independence, proactivity, and a drive to solve customer problems and deliver results

Please apply as soon as possible!

The application process is handled by MARPRO Group. If you have any questions to this position, please contact MARPRO Group at +45 5370 0995. 

If you are interested in the position, please upload a motivated application and an updated CV via the application button. You will receive a confirmation email from MARPRO. Please check your spam folder, if you have not received the confirmation within 10 minutes after applying, to ensure future communication.