Customer Service Agent (m/f/d) - Germany

Hamburg, Germany

Are you passionate about customer service and logistics and transportation – and ready to play a key role in connecting global supply chains?
DP World Shipping Solutions (formerly Unifeeder A/S) is seeking a proactive and customer-focused Customer Service Agent to join our Customer Service team in Hamburg, Germany.

In this position, you’ll act as the primary customer interface for our Shortsea container shipping services, ensuring smooth operations and excellent service delivery across Europe.

Working in the Customer Service Team – Multimodal Solutions (Shortsea) 

As a Customer Service Agent, you will support our core business — coordinating shipments, managing customer relationships, and ensuring seamless cargo flow.

You will work closely with internal operations, inland transport, and commercial teams, as well as directly with customers and agents, to make sure our logistics services are delivered efficiently and professionally.

This is a full-time, on-site position based in our Hamburg office, offering exposure to international customers, complex operational processes, and opportunities to grow your logistics career within a global organization.

The team consists of 17 members + 2 managers. You will report to Caroline Koenig, the Customer Service Supervisor and Yulia Moritz, the Customer Service Manager for Central Europe.

Who are we? 

DP World Shipping Solutions (formerly Unifeeder A/S) is a dynamic logistics company delivering efficient transport solutions and sustainable supply chains to our customers daily.

As part of DP World, a leading enabler of global trade, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. Operating across six continents with a team of over 125,000 employees, DP World leverages innovation across Ports and Terminals, Marine Services, Logistics, and Technology – creating smarter, more sustainable ways to trade, minimizing disruptions from the factory floor to the customer’s door.

Learn more at www.unifeeder.com and www.dpworld.com.

Our employee benefits:

• Open and trusting work environment
• International career and professional development opportunities

• 2 home office days per week
• Competitive base salary
• Paid Deutschlandticket
• Lunch vouchers
• Complimentary fresh fruits, coffee, tea, etc.
• Access to sport programs and discounts on memberships to select gym clubs and wellness facilities

Key responsibilities 

• Serve as the primary point of contact for assigned customers — ensuring timely and professional communication
• Manage bookings and order fulfillment, ensuring accuracy and adherence to deadlines
• Coordinate end-to-end cargo flow across sea, truck, and rail transport modes
• Resolve customer and operational issues efficiently to maintain service continuity
• Ensure all customer data, documentation, and invoices are handled accurately and compliantly
• Collaborate closely with internal functions such as operations, equipment control, finance, and sales
• Contribute to continuous improvement initiatives by identifying service challenges and recommending solutions

Who are you?

You thrive in a fast-paced environment where precision and communication make the difference. You enjoy working with people, solving problems, and ensuring operations run smoothly from booking to delivery.

You’re motivated by responsibility, teamwork, and the opportunity to learn the intricacies of global shortsea logistics.

Furthermore, we expect you to:

• Have experience in customer service within logistics and transport
• Understand sea and inland transport processes (truck/rail interface knowledge is desirable)
• Be skilled in multitasking and coordination
• Work effectively with IT systems, booking platforms, and Microsoft Office tools
• Demonstrate accuracy, attention to detail, and a solution-oriented mindset
• Show resilience under pressure and commitment to delivering outstanding customer experiences
• Communicate clearly and confidently in English (German proficiency is a strong advantage)

What you will gain

In this role, you’ll become a key player in the day-to-day execution of transport operations – balancing customer priorities and operational realities in a dynamic environment.
You will gain deep insight into global supply chains and shortsea shipping, develop cross-functional coordination skills, and grow your career within one of the industry’s largest logistics networks.

You will also have the opportunity to propose and implement process improvements, helping drive service quality and efficiency across our operations.

Please apply as soon as possible!

We will review applications continuously and close the position once we find the right candidate.

For more information about the role, please contact: Caroline Koenig – Customer Service Supervisor at+49 408 0803 1724.

For questions about the recruitment process, please contact: Rainier Jazmin – Senior Talent Acquisition Partner at +45 3136 7655.