Customer Service Specialist

Gdynia, Poland (M/K)


  • Daily contact with customers and solving all customer service issues
  • Making sure commitments towards customers are fulfilled
  • Building up business relationships through daily performance and proper communication
  • Answering sailing requests, creating pre-bookings in system
  • Booking update and checking bookings data correctness
  • Daily capacity check, capacity planning, checking deepsea vessels connections, communications with customers and other departments
  • Stowage readiness coordination, sending loading lists to terminals, preparing IMO documents
  • Coordination of cargo readiness and follow up in case of lack of cargo readiness
  • Finalizing vessel’s documentation.


  • University degree in maritime transport, logistics or economics – nice to have
  • Knowledge of transportation and supply chain processes
  • Experience in maritime transport – nice to have
  • Very good command of English language
  • Good knowledge of other German or Russian language will be a strong asset
  • Good command of MS Excel
  • Good organizational skills, attention to details and scrupulousness
  • Analytical skills and creativity in idea generating and problem solving
  • Strong interpersonal skills and ability to work in a team
  • Ability to adapt to a new environment easily and openness for challenges.

    Our Offfer:

  • Stable and comfortable working conditions
  • Social package
  • Cooperation with internal and external stakeholders to assure proper flow of goods and information.
  • Interesting work in an international environment and great opportunity of professional development
  • Good atmosphere among young, dynamic and positive team.

    In order to apply for the job position, please send your CV and cover letter in English via this LINK.

    Please add this consent to your application: „I agree to processing of personal data provided in this document for realisation of the Feeder Customer Service Specialist recruitment process.”


    It is voluntary and necesarry to give your data processing consent due to recruitment purposes and in accordance to art. 221 of Polish Labour Code. Unifeeder A/S Branch in Poland, 8 Sportowa str., 81-300 Poland shall be the administrator of your data. Your personal data shall be processed due to recruitment purposes regarding position mentioned in the consent (in accordance to art. 6 par. 1 point b of GDPR). If you give an additional consent to processing your data regarding other recruitment processes (in accordance to art. 6 par. 1 point a of GDPR), your data shall be processed up to 6 following months.

    You are entitled to:

    1. Accessing your data or copy of your data
    2. Correcting your data
    3. Limiting processing of your data
    4. Deleting your data
    5. Applying your complaint to UODO Chairman (2 Stawki str., 00-193 Warszawa).

    Our locations 

    Would you like to be part of a dynamic and internationally oriented company? Join our team of 400 ambitious employees from all over the world and help Unifeeder to push the limits of logistics.  

    See our locations
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