Customer Service Specialist
Gdynia, Poland (M/K)
Daily contact with customers and solving all customer service issues
Making sure commitments towards customers are fulfilled
Building up business relationships through daily performance and proper communication
Answering sailing requests, creating pre-bookings in system
Booking update and checking bookings data correctness
Daily capacity check, capacity planning, checking deepsea vessels connections, communications with customers and other departments
Stowage readiness coordination, sending loading lists to terminals, preparing IMO documents
Coordination of cargo readiness and follow up in case of lack of cargo readiness
Finalizing vessel’s documentation.
University degree in maritime transport, logistics or economics – nice to have
Knowledge of transportation and supply chain processes
Experience in maritime transport – nice to have
Very good command of English language
Good knowledge of other German or Russian language will be a strong asset
Good command of MS Excel
Good organizational skills, attention to details and scrupulousness
Analytical skills and creativity in idea generating and problem solving
Strong interpersonal skills and ability to work in a team
Ability to adapt to a new environment easily and openness for challenges.
Stable and comfortable working conditions
Cooperation with internal and external stakeholders to assure proper flow of goods and information.
Interesting work in an international environment and great opportunity of professional development
Good atmosphere among young, dynamic and positive team.
In order to apply for the job position, please send your CV and cover letter in English via this LINK.
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